Managing: Instruction vs. communication

I’ve found an enlightening opposition in Jurgen Appelo’s presentation “The Dolt’s Guide to Self-Organization“, slides 54-55:

Managing a lifeless system is all about instruction.
Managing a living system is all about communication.

What struck me was that we tech writers often consider task-based instructions in documentation already better than feature-based system description.

But seen from a managing perspective, Jurgen reminded me once again that instructions are at best an intermediary step on the way to a good user experience.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: