My blog and I are taking it a little easier for a couple of weeks.
I really enjoy writing posts, hearing from you and keeping in touch with other tech comm’ers from far and near. And I thank every one who’s stopped by to chime in or just to read! I keep learning from your comments, and I appreciate your support! It’s been a warm summer’s breeze… 
As I’m gearing up for the new season, here are some reruns from the 10 most popular posts on my blog.
Top 10 things that users want to do in a help system
… in which I draw parallels between a help system, a department store and a library to illustrate how customers want to navigate each one.
Top 3 success factors in online help systems
… in which I apply some of Cameron Chapman’s “10 Usability Tips Based on Research Studies” to online documentation and come up with factors that can make or break help systems.
Top 4 benefits of writing a tech comm blog
… in which I celebrated my blog’s first anniversary, reminiscing about the various ways it’s been good to me – and continues to be!
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