By way of consumers, web 2.0 and social media present a disruptive influence on corporate IT: Existing “systems of records” face challenges by new “systems of engagement”. The thesis is by Geoffrey Moore in an AIIM white paper and presentation, and I’ve come across it by following some links in Sarah O’Keefe’s post “The technical [...]
Filed under: articles, blogs, content management, managing, technology, trends | Tagged: Ellis Pratt, Geoffrey Moore, kathy sierra | 4 Comments »
